FAQs

Frequently Asked Questions

Do you offer customization of accessories?

Yes, many of our accessories can be customized to your style and preferences. You can choose colors, designs, or unique details. Contact us for more information!

Do you ship within the United States?

Yes! We ship nationwide via USPS and UPS. Delivery times may vary depending on the courier service and your location, typically ranging from 2 to 7 business days. Please note that once your order has been shipped, we cannot control possible carrier delays.

How long does it take for my custom piece to be ready?

Processing time varies depending on the type of piece. If it's a completely custom design, it can take between 3 and 10 business days, depending on the complexity. If it's a product available in our catalog, the preparation time will be shorter. Once ready, shipping time will be added, which may vary depending on your location and the carrier used.

What payment methods do you accept?

We accept credit and debit cards and bank transfers. All transactions are secure.

What happens if my accessory arrives damaged?

If your accessory arrives damaged, please contact us within 7 days of receiving it. We'll need photos of the damage and we'll help you find a solution, whether it's a replacement or a refund.

How to take care of my accessories?

To keep your accessories in perfect condition, avoid contact with water, perfumes, or chemicals. Store them in a dry, protected place when not in use.

Can I request a special design?

Of course! If you have a unique idea in mind, send us a message and we'll work with you to make it a reality.

Do you have any discounts or promotions?

Yes, subscribe to our newsletter to receive news about exclusive promotions and special discounts.